商务英语期末复习资料

商务英语期末复习资料Audience 受众 Marketing mix 营销组合 Impact 影响，作用Impulse buy 即兴购买 Trigger 引起 Undervaluing 低估Feedback 反馈 Self-actualization 自我实现 Leadership 领导（能力）Delegate 委派 Under time pressure 时间紧迫 Subordinate 下属Insight 洞察力 Precedent 先例 Restructure 重建Milestone 里程标、重要事件、转折点 Afterhours 工作完毕后机 票：Nick: I just missed my flight.Clerk: Oh, I’m sorry to hear that.Nick: Could you reschedule it?Clerk: Yes, When would you like toreschedule it for?Nick: How about changing my flight totomorrow noon?Clerk: That was for tomorrow at noon? Please let me verify flight availability?Nick: Yes.Clerk: OK, there’s still one seat available on that flight. But it’s in business class. I can let you have that if you like for no additional charge, but rescheduling costs a little extra.酒 店：Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotel. Guest: How do you do? Very nice to meet you. Staff : Hope you’ll enjoy you stay here. Guest: I think I will Staff : See you later. Guest: See you. ----Staff : Excuse me, May I help you? Guest: Yes, I’m looking for my room. Staff : May I know your room number, please? Guest: Yes, my room number is 358. Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room. Guest: Thank you. It’s very kind of you. Staff : It’s my pleasure to serve you. Please enjoy your stay. ----Staff : Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff : I’m fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy your stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction.Guest: Sure. I’m very pleased with everything here.Staff : Thank you. I wish you a nice trip home and look forward to seeing you again.Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.----Guest: Excuse me. What time is it now? Staff : It’s 2:25 by my watch; Guest: Is it the correct time? Staff : Yes, I think so . Guest: You use Beijing Time here, don’t you? Staff : Yes, we do Guest: Do you know what time it is now in Holland? Staff : I guest it is about half past eight in the morning. There is a time difference of 6 hours Guest: I see. I want to call back home. It seems I’d better make the call in the evening Staff : I think so if nothing is urgent, because there are special rates at night after 9:00 Guest: Do you mean cheaper? Staff : Yes Guest: That’s great. Thank you Staff : My pleasure. ----Staff : Good morning, ma’am. Anything I can do for you? Guest: Good morning. I’m here to see my friend. But I don’t know which building she lives in Staff : Do you have her room number? Guest: Yes, It’s 408 Staff : May I know your friend’s name? Guest: Sure. Her name is Shelly, Shelly Wilson Staff : Is she an American? Guest: No, she is German Staff : Please with a second. I’ll check for you Guest: OK Staff : Yes, here it is. She lives in Room 2408 in the apartment building over there Guest: What does 2 mean? Staff : It stands for the Apartment Building Guest: I see. Thank you for your help Staff : You’re welcome. ----Staff : Good afternoon, Mrs. Anderson. Can I clean your room now? Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors.Staff : All right, no problem. When do you need me to come back? Guest: How about 6:00. is that all right? Staff : Sorry, I’ll be off then. I’ll finish working at 5:30. but don’t worry. One of my colleagues will come. Guest: OK Staff : By the way, do you need an adapter? Guest: Yes, I did ask for one.Staff : Here you are. I’ve got it for you Guest: Thank you Staff : Not at all. ----Staff : Good morning . Mrs. Jones Guest: Good morning. Staff: You know the Mid-Autumn Festival is coming. It’s an important traditional festival in China. The Hotel is now organizing a one-day trip to the Great Wall. The holiday will be celebrated with music and nut picking. Guest: That’s a great idea. It will be wonderful. Staff : Definitely, but how shall we go? Guest: By the Hotel Taxi Staff : What time shall we set out? Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get there a little bit earlier because the seat arrangement policy is on a first come, first serve basis. Staff : Ok, I will. Thank you very much for telling me all this. Guest: I’m glad you like it. APPROPRIATE RESPONSE合适的回答 - CURRENTLY UNAVAILABLE BUT WOULD LIKE TO RETURN YOU CALL’‘他现在不在，但会给你回电话的’ - DO YOU MIND WAITING你介意等一会儿吗？ - CAN SOMEONE ELSE ASSIST?其他什麽人能接听吗？ YES - HOLD THEN GO BACK TO THE CALL 是的 - 等一会儿然后会到电话里 “THANK FOR WAITING”“感谢您的等待” NO- TAKE A MESSAGE 不 - 留言对不起，我还没有请教阁下的尊姓大名呢。

Excuse me, I haven’t had honor of knowing you.谢谢您专程赶来接待我！Thank you very much for coming all the way to meet me in person.我很高兴见到您！I’m so pleased to have met you./ It’s been my pleasure meeting you.我们又见面了Small world, isn’t it?我很高兴能与您结识I’m delighted to make your acquaintance欢迎光临上海通用汽车公司Welcome to Shanghai General Motors.能有如此热情的团队参与我们的项目，我们深感愉快It’s a great pleasure to have such an enthusiastic group participate in our project.谢谢您邀请我参加这次令人愉快的晚宴Thank you very much for inviting me to this delightful dinner.感谢您为我们所作的如此精心的安排。

Thank you for such a thoughtful arrangement for us.感谢各位专程远道造访本公司Thank you for coming all the way to our company.我十分感谢您们不辞辛劳远道来访我市We appreciate very much that you have come to visit our city in spite of the long and tiring journey. 祝您参观一切顺利！！Wish you all the best in your tour/visit.祝您访问圆满成功！Wish your visit a complete success.祝您万事如意！I wish you all the best!希望我们能不久再相会！Hope to see each other again soon.让我们保持联系！Let’s keep in touch.期待能有机会再次作为东道主接待您.Looking forward to the opportunity of hosting you here again.您真好，专程来送别。

It’s very nice of you to come all the way to see me off.祝您旅途愉快/ 一路平安I wish you a pleasant journey/ Have a nice trip.Bon voyage! /Have a safe trip home!一、 展位预订基本应对1. I’d like to sign up. 我想报名2. I may register you on the phone. 我可以帮您在电话里注册3. I would suggest you make a reservation with your credit card now, otherwise we can’t guarantee your booth. 我建议您现在就用信用卡预订，否则我们无法保证您的摊位4. Let me confirm your reservation. 我再确认一下您的预订5. I need you to answer some questions to make the reservation. 为了帮您预订，我需要您回答我几个问题。

6. May I know your name/phone number/email/company name? 请问您的姓名/电话号码/电子邮箱/公司名称？7. Your booth number is… 您的展位号码是…8. Thank you for calling us. 感谢您的来电9. We’ll send you a letter of confirmation by email/by fax within 5 working days. 我们在5个工作日内会给您电邮/传真一份预订确认书二、询问客人对展位的偏好1. Which one would you like? 您喜欢哪一种摊位？2. Let me check it for you. 我帮您查一查3. Do you have any corner booth? 你们有角落摊位吗？4. Do you have any raw space in the center? 你们有（展区）中心的光地吗？5. Do you have any end-cap booth? 你们有三面开口的摊位吗？6. An in-line booth will be fine. 我要一个道边摊位就行了。

7. May I know the location? 我能不能知道（摊位的）位置？8. We’ll send you a layout of the exhibition hall, and mark the available booth on it. 我们可以给您发一份展厅的布局图，并且把可预订的摊位标出来三、当客人想要的展位预定已满1. I’m afraid all…booths have been booked up. Will…be alright? 恐怕所有的…摊位都已经被订满了…的摊位怎么样？2. I’m afraid we’re fully booked. 恐怕我们已经预订满了3. We still have some…booths available. 我们还有一些…摊位四、取消展位1. Cancellation will only be accepted in writing before the stipulated deadline. 取消展位必须于截至日期前以书面形式提出2. All cancelled orders will be subject to a 30% cancellation charge. 所取消的申请需缴付30%作取消手续费用。

3. A written notification by the exhibitor is demanded for cancellation of exhibition space. 参展企业若取消参展或削减展出面积，应以出面形式通知（主办单位）Application & Booth Reservation 报名与预定展位R: Reservation Clerk 预订部职员 C: Client 客户R: Good morning. Zara Exhibition Center. Can I help you?早上好，Zara展览中心有什么可以为您效劳？C: Yes, Please. I’m with Dola in the U.S…I’d like to register for the International Motorcycle Exhibition.是的我是美国多乐公司的，想报名申请国际摩托车展的展位R: May I have your name, Sir?请问您的姓名？C: I’m Thomas Brown.我叫托马斯·布朗R: Let me check, Mr. Brown…Thank you for waiting. Fortunately, there are still some booths available. If you send us your registration form and registration fees within two weeks, it is still possible for you to get one booth.布朗先生，我来查查看·······让您久等了。

好在我们还有一些摊位如果您递交注册表并在两周内缴纳注册费，还是有可能租到一个摊位的C: May I register for it now on the phone?我可以现在在电话里注册码？R: Sure. Which credit card would you like to use?当然可以您想使哪种信用卡？C: American express.美国运通卡R: Fine. I’d be glad to help you sign up on the phone. Perhaps you can answer me some questions to start with?好的我很乐意帮您在电话里报名您可以先回答几个问题吗？C: Sure. 可以R: May I know your phone number, email and your company’s name?请问您的电话号码、电子信箱和公司名称？C: My phone number is 867-932-294; my email is thomasbrown@; my company’s full name is Dola Motorcycle Assembling Corporation.我的电话是867-932-294；我的电子邮箱是thomasbrown@；我公司的全名是Dola摩托装配公司。

R: Mr. Thomas Brown at 867-932-294 form Dola Motorcycle Assembling Corporation; and your email is thomasbrown@. Is that right?托马斯·布朗先生，电话是867-932-294，Dola摩托装配公司的，我的电子邮箱是thomasbrown@是这样吗？C: Yes! 对！R: Are you looking for a standard package booth or non-standard package booth?您想预订标准包价摊位还是非标准包价摊位呢？C: What is the charge for each?它们的费用分别是多少？R: The nine-square meter-booth costs at least 23,000 yuan RMB per unit while the six-square meter-booth is at least 17,000 per unit. Which one would you prefer?标准摊位时9平方米的，每个起价是2.3万元人民币；（非标准摊位是）6平方米的每个起价是1.7万元人民币。

您喜欢哪一种呢？C: One nine-square meter-booth, please.请给我一个9平方米的摊位吧R: Where do you wish your booth to be located?您希望摊位的位置是怎样的呢？C: Can I reserve a space in the center? 能不能订到中心区的摊位？R: Sorry but all center booths are booked up. We have only corner booths left.很遗憾，所有中心区摊位都定订完了我们只剩一些角落摊位啊C: Oh, that’s fine. I’ll take a corner booth.好吧，那我就要一个角落摊位号了R: There is a corner stand to the right of the entrance. Will that be all right?入口右边有一个角落摊位，您觉得怎么样？C: Okay, I’ll take it.好的，我就要那个吧R: Thank you, Mr. Brown. You have reserved one nine-square meter corner both to the right of the entrance. The booth number is A-092. May I have your credit card number?谢谢您，布朗先生。

您预订了入口右手边的一个9平方米的角落摊位摊位的编号是A-092请问您的信用卡号码？C: The number is 8453-1940-0327, expiration date 12/31/2010.号码是8453-1940-0327，有效期至2010年12月31日R: Thanks. I’ll send you a letter to confirm your reservation soon. Anything else we can do for you?谢谢我很快会发一份预订确认信给您还有什么问我能为您效劳的吗？C: No, thank you very much. Goodbye!没有了，非常感谢再见！R: Thanks for calling. Goodbye!感谢您的来电，再见Holding meetings in English Opening 宣布会议开始Good morning/afternoon, everyone.If we are all here, let's get started / start the meeting / start.Welcoming and Introducing 欢迎和介绍出席人员Please join me in welcoming (name of participant)We're pleased to welcome (name of participant)I'd like to extend a warm welcome to (name of participant)It's a pleasure to welcome (name of participant)I'd like to introduce (name of participant)Stating the Principal Objectives 阐明会议主要议题We're here today to ...I'd like to make sure that we ...Our main aim today is to ...I've called this meeting in order to ...Giving Apologies for Someone Who is Absent 对缺席者表示遗憾I'm afraid.., (name of participant) can't be with us today. She is in...Unfortunately, (name of participant) ... will not be with us to day because he ...I have received apologies for absence from (name of participant), who is in (place).Reading the Minutes (notes) of the Last Meeting 宣读上次会议记要To begin with I'd like to quickly go through the minutes of our last meeting.First, let's go over the report from the last meeting, which was held on (date)Here are the minutes from our last meeting, which was on (date)Dealing with Recent Developments 询问近期动态Jack, can you tell us how the XYZ project is progressing?Jack, how is the XYZ project coming along?John, have you completed the report on the new accounting package?Has everyone received a copy of the Tate Foundation report on current marketing trends?Moving Forward 转向下一个议题So, if there is nothing else we need to discuss, let's move on to today's agenda.Shall we get down to business?Is there Any Other Business?If there are no further developments, I'd like to move on to today's topic.Introducing the Agenda 介绍议程Have you all received a copy of the agenda?There are X items on the agenda. First, ... second, ... third, ... lastly, ...Shall we take the points in this order?If you don't mind, I'd like to go in order today.skip item 1 and move on to item 3I suggest we take item 2 last.Allocating Roles (secretary, participants) 分配秘书和出席者的会议角色(name of participant) has agreed to take the minutes.(name of participant), would you mind taking the minutes?(name of participant) has kindly agreed to give us a report on ...(name of participant) will lead point 1, (name of participant) point 2, and (name of participant) point 3.(name of participant), would you mind taking notes today?Agreeing on the Ground Rules for the Meeting (contributions, timing, decision-making, etc.) 就会议程序（发言，时间，决策）达成一致We will first hear a short report on each point first, followed by a discussion of ...I suggest we go round the table first.Let's make sure we finish by ...I'd suggest we ...There will be five minutes for each item.We'll have to keep each item to 15 minutes. Otherwise we'll never get through.Introducing the First Item on the Agenda 介绍第一项议题So, let's start with ... I'd suggest we start with...Why don't we start with... So, the first item on the agenda isPete, would you like to kick off? Shall we start with ...(name of participant), would you like to introduce this item?Closing an Item 结束一个议题I think that takes care of the first item. Shall we leave that item?Why don't we move on to... If nobody has anything else to add, lets ...Next Item 开始下一个议题Let's move onto the next item Now that we've discussed X, let's now ...The next item on today's agenda is... Now we come to the question of.Giving Control to the Next Participant 请下一位出席者发言I'd like to hand over to (name of participant), who is going to lead the next point.Next, (name of participant) is going to take us through ...Now, I'd like to introduce (name of participant) who is going to ...Summarizing 总结Before we close today's meeting, let me just summarize the main points.Let me quickly go over today's main points.To sum up, ...,.OK, why don't we quickly summarize what we've done today.In brief, ...Shall I go over the main points?Finishing Up 结束今日议题Right, it looks as though we've covered the main items.If there are no other comments, I'd like to wrap this meeting up.Let's bring this to a close for today.Is there Any Other Business?Suggesting and Agreeing on Time, Date and Place for the Next Meeting 建议和征询下一次会议时间，日期和地点Can we set the date for the next meeting, please?So, the next meeting will be on ... (day), the . . . (date) of.. . (month) at ...Let's next meet on ... (day), the . . . (date) of.. . (month) at ... What about the following Wednesday? How is that?Thanking Participants for Attending 感谢出席人员I'd like to thank Marianne and Jeremy for coming over from London.Thank you all for attending.Thanks for your participationClosing the Meeting 宣布散会The meeting is finished, we'll see each other next ...The meeting is closed. I declare the meeting closedWelcomingOn behalf of …, I’m very glad to welcome you here.It’s a pleasure to see you here. Welcome to…Thank you for coming all this way.Self Introduction Please let me introduce myself. I’m… How do you do? My name is…May I introduce myself? I’m…It’s a pleasure to make your acquaintance. My name is…Third-party IntroductionIt’s my pleasure to introduce you to … I’d like to introduce you to …A, let me introduce you to … A, I’d like you to meet …This is … He’s in charge of…He looks after… He’s our … Director/Manager.ResponsesI have heard a great deal /so much about you.I have been looking forward to seeing you in person.Would you mind exchanging your business card with me?Sample Dialogue A 交换名片A: Hey,man. Long time no see.How’s it going?B: Pretty good/Not too bad.Thank you! How about you?A: Same as ever! I’d like to introduce you to our manager,John Smith.B: Nice to meet you,John. I have been looking forward to seeing you in person.C: Nice to meet you too, Jack. Would you mind exchanging your business card with me?B: Of course. Here you are.C: Thank you. This is mine.OfferingLet me help you with your luggage. May I help you with one of your bags?Our car is out in the parking lot. There’s a car waiting for you, so please come this way.Please get in the back seat.HotelWould you like to go to your hotel to rest and have a shower, or go to our company first?We have reserved/booked a room for you at Rongqiao Hotel.This is the hotel where you’re going to stay.Shall we go to the reception desk and check in?Your room is on the top floor, facing the garden.How do you like this suite?If you encounter any inconvenience, pls do not hesitate to let me know.You must be tired after such a long flight. Have a good rest.Small talk topicsTravelHow’s your flight?You must be exhausted/ I bet you’re tired.How do you like our city?Is this your first visit to…?Did you have a good trip?I hope you enjoy your stay here.WeatherIt’s a beautiful day, isn’t it? Finally we’ve gotten a beautiful day.I’m a spring/summer/autumn/winter person. It’s lovely/sunny/warm/cold.How do you find our weather? It was dismal/cloudy/cold/damp/wet/ stormy/windy.ScheduleHere is a schedule we’ve prepared. I hope it’s suitable for you.I’m wondering whether you like this plan.You can change it if you want.Sample Dialogue BA: Mr. Hu, on behalf of TPV, I’m very glad to welcome you here. Please let me introduce myself. I’m Susan Wang. Nice to meet you.B: Nice to meet you too, Susan.A: May I help you with one of your bags?B: Thank you! You’re so sweet.A: My pleasure.There is a car waiting for you. Pls come this way.A: How was your trip?B: A little tired.A: Sorry to hear that. Anyway, we have reserved a room for you at Rongqiao Hotel.You can have a good rest.B: Thanks!!A: So how do you find our weather?B: It’s hot. When I left home, it was only ten degrees.A: Yeah, a little,but I heard it’s going to rain this afternoonB: Great!A: This is the hotel where you’re going to stay. Shall we go to the reception desk and check in?B: OK!A: Now everything is OK. If you encounter any inconvenience, pls do not hesitate to let me know.And I will pick you up at 8:00 tomorrow morning in the hotel hall. Is it ok for you?B: Yes, thank you! See you!A: See you!。